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All of our toner & inkjet cartridges are Quality ISO-9001 certified. We guarantee your cartridges! If you have a defective ink cartridge...which is rare...we will work to resolve your issue. We may replace cartridges or refund your money depending on the situation. Please note: Any shipping shortages MUST be reported within 10 days of delivery. We are here to serve you. Simply call our USA Toll Free number 1-800-235-0736 or our International number 1-843-225-5315 for help. M-F 9-5 PM We're here to serve you simply call our USA Toll Free Number 1-800-235-0736 or our International number 1-843-225-5315 for help. Monday-Friday PLEASE NOTE THE FOLLOWING!! You must call or email for a RMA # BEFORE sending any product back to us. This is to ensure that you get the proper credit, refund or exchange. CLICK HERE TO SEND E-MAIL TO Support@WebSourceSales.com We Answer Email-- Seven Days a Week! AFTER YOU HAVE YOUR RMA # SEND RETURN PRODUCTS HERE RMA WebSourceSales.com |